Reward member offers not available online at this time.
Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website. This server encrypts the transmission of all credit card and personal customer information using the latest Internet-standard SSL (Secure Sockets Layer) protocol with a 256-bit encryption. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from PrimoHoagies, please feel free to contact us here.
Q. How do I place my order?
A. Start off by selecting pickup or delivery then select location. Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the "Checkout" button. You can create a new account at any time, and you can place an order without an account if you choose.
If you expect to place future orders, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing information so you do not have to fill out this information each time you place an order. You will also have the ability to view your complete order history and even reorder items.
If you have a valid promotional code, you may enter it in the "Promo" field directly above the cart total. Be sure to click on the "apply" button to have your savings calculated and applied to your order. After providing this information, you will need to complete the billing information and click on the "Place order" button to complete order. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department here.
Q. How do I view what's in my shopping cart?
A. To view the contents of your cart, click on the "View cart" icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the "Update" link. You can also delete any item in your cart by clicking the "X" check box to the right of that item.
Q. How do I add items to my cart?
A. To add an item to your cart, navigate to the item you are interested in. When you click the "Add to Cart" link, you will asked to "add more" or "checkout". If you click "add more" you will be brought to the main screen where you can add more items. If you click "checkout" you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the middle of the screen.
Q. How do I remove items from my cart?
A. First, click on the "View cart" link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "X" check box to the right of the item description. You will also be able to remove items at the checkout screen.
Q. How do I change the quantity of a particular item in my cart?
A. First, click on the "View cart" link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, and then click the "Update" link. Once you do this, the quantity and associated dollar amount will automatically change and reflect the correct amounts for both the quantity and the cost.
Q. What do I do if I didn't receive the registration email when I made a new account?
A. The registration email might have been blocked / marked as spam by your email server or email application. Please login to your account and click on the "Re-send Email Verification" link. Clicking on this link will resend the email and will indicate if the email was sent or if there was a problem. Also, allow time for the email to be received and check your spam folders. Contact support if you are still having a problem.
Q. How can I sign into my account and/or edit the information in my account?
A. If you do not have an account, click on "My Account" and enter your information on the left under "Create Account". You will be required to verify your email address to complete the registration process before your account is officially active.
If you already have an active account and are not logged in, click on "My Account" and enter your login information (email and password). This will take you to your "Account Profile" where you can add/edit your information. You can also access "Order History" and "Primo Rewards" from here.
If you are already logged in, click on "My Account". This will take you to your "Account Profile" where you can add/edit your information. You can also access "Order History" and "Primo Rewards" from here.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a message will appear on your screen with the results of your order. If there is an error, follow the instructions to try again or contact support if prompted.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q. What are your payment options?
A. We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), along with PrimoHoagies gift card.
Q. How long after placing my order should I expect to receive my order?
A. This will vary at each location. Please refer to the estimated time provided in the cart/checkout.
Q. Promo codes?
A. This will vary at each location and are to be entered in the cart/checkout.
Q. Reward points?
A. To add your reward points please refer to the points code on the bottom of your in store receipt.